Privacy Policy

This Privacy Policy explains how Easy Service Brands Inc. (“Easy Service Shop,” “we,” “us,” or “our”) collects, uses, and protects information when you use our website and our Easy Service Shop mobile and web applications (together, the “Service”). The Service is a business tool used by repair shops and their staff to manage work orders, dispatch, time and mileage, inventory, and invoicing.

By using the Service, you agree to the collection and use of information as described in this policy.

Information we collect

We collect the following categories of information:

• Account information. Name, email address, phone number, role, and the shop or location you belong to, used to create and secure your account.
• Business and operational data. The records you and your team enter to run the shop — work orders, customers and vehicles, dispatch and scheduling, time and mileage entries, inventory, invoices, and receipts.
• Location data. When you are a field technician using the mobile app, and only while you have granted location permission, we collect your device’s GPS location to support dispatch, the live technician map, and mileage records. You can disable location access at any time in your device settings; some features will be limited if you do.
• Photos and camera. The mobile app can use your camera and photo library so you can attach job photos and expense receipts to work orders. We only access photos you choose to upload.
• Device and usage information. Basic technical data such as device type, app version, log data, and diagnostic information used to operate, secure, and improve the Service.

How we use information

• To provide, operate, and maintain the Service.
• To authenticate users and keep accounts and shop data secure.
• To power features such as dispatch, the technician map, mileage, and billing.
• To process subscription payments and send account-related communications.
• To diagnose problems, prevent abuse, and improve the Service.
• To comply with legal obligations.

How information is shared

We do not sell your personal information. We share information only as needed to run the Service:

• Within your shop. Data you enter is visible to authorized users of your shop or location according to their role and permissions.
• Service providers. Trusted vendors that help us operate the Service — for example, cloud hosting and storage, and our payment processor (Stripe) for subscriptions. They may only use the information to perform services for us.
• Integrations you enable. If your shop connects an optional third-party integration (such as an accounting, payment, or parts provider), data is shared with that provider at your direction and is governed by their own privacy practices.
• Legal and safety. When required by law, or to protect the rights, property, or safety of our users or the public.

Text messaging (SMS)

Shops that use our Service can send text messages (SMS) to their customers through it. When you provide your mobile phone number to a shop while requesting or receiving roadside diesel repair service — by phone or in person at the point of service — you consent to receive service-related text messages about that work.

These messages may include:

• A secure link to review and authorize the repair.
• Status updates about your service or invoice.
• Direct replies and questions from the shop handling your job.

Message frequency varies based on your service activity. Every message identifies the business sending it. You can reply STOP at any time to opt out of further messages, or reply HELP for help. Message and data rates may apply.

Mobile phone numbers and SMS opt-in consent are never sold or shared with third parties or affiliates for marketing purposes. They are used only to deliver the service-related messages described above.

Data retention

We retain information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described below.

Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption of sensitive credentials and access controls scoped to each shop. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

• You can access and update most account and shop information within the app.
• You can control location and camera permissions in your device settings.
• You may request a copy of your data, or its correction or deletion, by contacting us using the details below. We will respond consistent with applicable law.

Children’s privacy

The Service is a business tool and is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Continued use of the Service after an update means you accept the revised policy.

Contact us

If you have any questions about this Privacy Policy or your data, contact us at:

Easy Service Brands Inc.
support@easyservicebrands.com
888-222-0501